1When to apply
A dispute can be opened or referred to support if the product has not been received, is significantly different from the description, there is a problem with payment, delivery, return or behavior of the other party.
2What should the buyer do
The buyer must describe the problem, provide photographs, videos, correspondence, delivery data and other evidence. Until the dispute is resolved, you should not destroy the goods, packaging or delivery documents.
3What should the seller do
The seller must provide evidence of dispatch or transfer of the goods, photographs of the goods and packaging, track number, correspondence and other information that confirms the fulfillment of obligations.
4How the dispute is handled
Wilkoop can take into account the ad, price, product condition, correspondence, payment status, delivery data, technical logs, account history and previous complaints.
5Possible solutions
Depending on the circumstances, Wilkoop may close the dispute without compensation, offer return of goods, full or partial refund, payment withholding, account restriction or other proportionate solution.
6Abuse
False statements, fake evidence, pressuring the other party, and abuse of disputes may result in account restrictions.