1Check the ad
Before purchasing, carefully study the description, photographs, price, city, condition of the product and the seller’s profile. A price that is too low, someone else's photos, or a request for urgent payment outside the platform can be a sign of risk.
2Chat on Wilkoop
Save important agreements in the Wilkoop chat. This helps support understand the situation if a dispute arises.
3Be careful with payment
Do not send money to strangers in a manner that cannot be verified or disputed. If the transaction is made through Wilkoop, please follow the instructions on the order page.
4Delivery and personal meeting
Upon delivery, keep the track number and photographs of the packaging. When meeting in person, choose a safe public place and check the goods before handing over money.
5Report problems
If you see scams, prohibited items, threats, spam or suspicious activity, please submit a complaint via Wilkoop or contact support.